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By E-mail By Phone or Fax Before you call, take a moment to view the simple checklist below and have the answers to these questions readily available. It will help us to serve you quickly and efficiently. 1. What is your product number(s)? 2. Where was it purchased (s)? 3. Was it purchased within the last year? If not, then we recommend taking it to your local authorized Service Station. (Locate Service Station) 4. Do you have a receipt? (Your receipt is your proof of warranty) 5. Are you running your train in command control or conventional? 6. Have you tried to reprogram your engine? (Click Here For Programming Guide) 7.Have you performed any diagnostics? If so, what have you checked? Proceed To Contact Information     Phone:586-949-4100 Fax: 586-949-5429. Customer Service Respondents, "CSR’s” are available Monday – Friday from 10:00 am. to 5:00 pm. ET at ext.9105 to answer general questions concerning product and services. The Lionel Railroader Club and Online store “CSR’s” are available Monday through Friday from 8:30 am to 4:30 pm. ET at ext. 9104 to answer questions about these various Lionel services. Technical Services repair techs are available Monday – Friday from 10:00 am to 5:00 pm. ET at ext. 9106 to answer technical repair questions concerning specific product requiring service. By Mail Lionel LLC Customer Service 50625 Richard W Blvd Chesterfield MI 48051 To Find a Dealer or Service Station

Please understand that the above groups are not able to answer “product marketing” questions. They cannot discuss product marketing issues such as when a product, not yet in a Lionel catalog, will be offered, etc. Customer Service individuals do not know the answers to these types of marketing questions. Questions that concern Lionel marketing of product, etc. are “company private” issues and are not shared with individuals outside the executive and marketing areas of the company.

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