By E-mail
By Phone or Fax
Before you call, take a moment to view the simple checklist below and have the answers to these questions readily available. It will help us to serve you quickly and efficiently.
1. What is your product number(s)?
2. Where was it purchased (s)?
3. Was it purchased within the last year?
If not, then we recommend taking it to your local authorized Service Station. (Locate Service Station)
4. Do you have a receipt?
(Your receipt is your proof of warranty)
5. Are you running your train in command control or conventional?
6. Have you tried to reprogram your engine? (Click Here For Programming Guide)
7.Have you performed any diagnostics? If so, what have you checked?
Proceed To Contact Information
- Phone: 586-949-4100
- Fax: 586-949-5429
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Customer service representatives "CSR's" are available Monday-Friday 10am to 12pm and 1pm to 5pm EDT
to answer general questions regarding products and services offered by Lionel.
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Technical assistance "Technicians" are available Monday-Friday 10am to 12pm and 1pm to 5pm EDT
to answer technical questions regarding specific Lionel products that require service.
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When calling 586-949-4100 please follow the prompts from the auto-attendant. The previous extensions of 9105 and
9106 are no longer active for customer service extensions.
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To reach the Lionel Railroader Club please dial extension 9104.
By Mail
- Lionel
LLC
Customer Service
26750 Twenty-Three Mile Road
Chesterfield, Michigan 48051-1956
To Find a Dealer or Service Station
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understand that the above groups are not able to answer “product
marketing” questions. They cannot discuss product marketing
issues such as when a product, not yet in a Lionel catalog, will
be offered, etc. Customer Service individuals do not know the answers
to these types of marketing questions. Questions that concern Lionel
marketing of product, etc. are “company private” issues
and are not shared with individuals outside the executive and marketing
areas of the company. |
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Privacy
Policy
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©Copyright
2002-2009. Lionel.com LLC., All Rights Reserved.
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