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By E-mail
By Phone or Fax
Before you call, take a moment to view the simple checklist below and have the answers to these questions readily available. It will help us to serve you quickly and efficiently.
1. What is your product number(s)?
2. Where was it purchased (s)?
3. Was it purchased within the last year?
If not, then we recommend taking it to your local authorized Service Station. (Locate Service Station)
4. Do you have a receipt?
(Your receipt is your proof of warranty)
5. Are you running your train in command control or conventional?
6. Have you tried to reprogram your engine? (Click Here For Programming Guide)
7.Have you performed any diagnostics? If so, what have you checked?
Proceed To Contact Information
- Phone:586-949-4100
- Fax: 586-949-5429.
- Customer
Service Respondents, "CSRs are available Monday
Friday from 10:00 am. to 5:00 pm. ET at ext.9105 to answer general
questions concerning product and services.
- The
Lionel Railroader Club and Online store CSRs
are available Monday through Friday from 8:30 am to 4:30 pm. ET at ext. 9104
to answer questions about these various Lionel services.
- Technical
Services repair techs are available Monday Friday
from 10:00 am to 5:00 pm. ET at ext. 9106 to answer technical repair
questions concerning specific product requiring service.
By Mail
- Lionel
LLC
Customer Service
50625 Richard W Blvd
Chesterfield MI 48051
To Find a Dealer or Service Station
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| Please
understand that the above groups are not able to answer product
marketing questions. They cannot discuss product marketing
issues such as when a product, not yet in a Lionel catalog, will
be offered, etc. Customer Service individuals do not know the answers
to these types of marketing questions. Questions that concern Lionel
marketing of product, etc. are company private issues
and are not shared with individuals outside the executive and marketing
areas of the company. |
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Privacy
Policy
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2002-2008. Lionel.com LLC., All Rights Reserved.
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